FAQ

1. "What's your return policy?" - We hope you love everything you order from 234. Each piece is carefully chosen to reflect our blend of elevated, timeless style-- but if something isn't quite right, we're here to help.

We gladly accept returns for store credit within 14 days of delivery.

To be eligible for return:

  • Items must be unworn, unwashed, and in original condition, with all tags attached. 
  • Return requests must be submitted within 14 days of delivery. 
  • Once approved, we'll send a prepaid return label. A flat $7 shipping fee will be deducted from your store credit.
  • Store credit is issued as a digital gift card within 3-5 business days of us receiving your return.
  • Original shipping fees are non-refundable.

Final Sale Items:

  • Sale or discounted pieces
  • Accessories (jewelry, hats, bags, etc.)
  • Bodysuits or undergarments

As a small, family-owned boutique, we do not offer refunds at this time. Store credit allows us to continue offering beautifully curated pieces and intentional service to each customer.

2. "The item I received came damaged. Now what?" - We carefully inspect each piece before it ships, but things happen! If something arrives damaged, we're so sorry and will make it right.

If you receive a damaged item, please email us at hello@234boutique.com within 3 days of delivery with the following:

  • Your order number
  • A clear photo of the damage
  • A photo of the item's tag (if still attached)

Once reviewed, we'll offer a replacement if available. If not, you'll receive store credit or a full refund -- your choice.

Please note: We cannot guarantee a resolution if damage is reported after 3 days of delivery.

3. "When will you open in person and where?" - We are OPEN! From 11am-6pm on Thursday, Friday, and Saturday. As of now, we are open by appointment only on Sundays, Tuesdays, and Wednesdays. We are closed on Mondays! To schedule your private shopping appointment, email ivey@234boutique.com or call/text 205-616-1046.

4. "Are you hiring?" - Not yet!! Keep your eyes peeled! As the need presents itself, we'll post on our IG/TikTok.