FAQ

1. "What's your return policy?" - We hope you love everything you order from 234. Each piece is carefully chosen to reflect our blend of elevated, timeless style-- but if something isn't quite right, we're here to help.

We gladly accept returns for store credit within 14 days of delivery.

To be eligible for return:

  • Items must be unworn, unwashed, and in original condition, with all tags attached. 
  • Return requests must be submitted within 14 days of delivery. 
  • Once approved, we'll send a prepaid return label. A flat $7 shipping fee will be deducted from your store credit.
  • Store credit is issued as a digital gift card within 3-5 business days of us receiving your return.
  • Original shipping fees are non-refundable.

Final Sale Items:

  • Sale or discounted pieces
  • Accessories (jewelry, hats, bags, etc.)
  • Bodysuits or undergarments

As a small, family-owned boutique, we do not offer refunds at this time. Store credit allows us to continue offering beautifully curated pieces and intentional service to each customer.

2. "The item I received came damaged. Now what?" - We carefully inspect each piece before it ships, but things happen! If something arrives damaged, we're so sorry and will make it right.

If you receive a damaged item, please email us at hello@234boutique.com within 3 days of delivery with the following:

  • Your order number
  • A clear photo of the damage
  • A photo of the item's tag (if still attached)

Once reviewed, we'll offer a replacement if available. If not, you'll receive store credit or a full refund -- your choice.

Please note: We cannot guarantee a resolution if damage is reported after 3 days of delivery.

3. "When will you open in person and where?" - Our brick and mortar storefront will be located in downtown Birmingham at Mercantile on Morris Ave. We will open there in late October of 2025! Follow us on social media @shop234boutique, and be on the lookout for an official opening announcement around Halloween! 👻

4. "Are you hiring?" - Not yet!! Keep your eyes peeled! As the need presents itself, we'll post on our IG/TikTok!